Privacy Policy

Privacy Policy

This Privacy Policy describes how Worker and Hive Bee Supply Inc. ("Worker and Hive," "we," "us," or "our") collects, uses, and shares personal information when you visit or make a purchase from our website, workerandhive.com, visit us in-store, or communicate with us through channels such as email or SMS.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information from you in a variety of ways, including through our website, in-store interactions, and communications by email or SMS. The types of information we may collect include:

  • Contact Information: Name, email address, phone number, mailing address.
  • Order Information: Items purchased, billing and shipping addresses, payment details (processed securely by third-party payment processors).
  • Account Information: Login credentials and preferences if you create an account.
  • Communications: Messages, feedback, and correspondence, including email and SMS.
  • Device & Usage Information: IP address, browser type, time zone, cookies, and analytics data when using our website.

2. HOW WE USE PERSONAL INFORMATION

We use your personal information to:

  • Process transactions and fulfill orders.
  • Communicate with you about your orders or inquiries.
  • Provide customer support and respond to requests.
  • Send service-related messages, such as order confirmations, shipping updates, appointment reminders, product or service notifications, or customer service replies by email or SMS.
  • Improve our services and website functionality.
  • Send promotional offers by email or SMS where permitted by law, including where there is an existing customer relationship or prior express consent. You can opt out at any time.

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share it with:

  • Service Providers: Trusted partners like Shopify (ecommerce), analytics providers, payment processors, and logistics companies.
  • Legal Authorities: If required by law or necessary to protect our rights.

Email and SMS consent are not shared with third parties or affiliates for marketing purposes.

4. COMMUNICATION TERMS (EMAIL AND SMS)

By providing your phone number or email address, or by initiating a text conversation, you consent to receive communications from Worker and Hive. These communications may include:

  • Order confirmations and shipping updates
  • Appointment scheduling and reminders
  • Product or service-related notifications
  • Customer service replies
  • Promotions and special offers (if permitted under applicable law)

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS at any time by replying STOP to any message. For assistance, reply HELP or visit workerandhive.com.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email footer.

See our full Privacy Policy and Terms of Use for details.

5. YOUR RIGHTS

You have the right to:

  • Access, correct or delete your personal data.
  • Withdraw consent to receive promotional communications by email or SMS.
  • Request information about our data practices.

To exercise any of these rights, contact us at info@workerandhive.com.

6. SECURITY

We take reasonable steps to protect your information from unauthorized access, disclosure or misuse.

7. CHANGES TO THIS POLICY

This Privacy Policy was originally effective as of April 1, 2025, and may be updated periodically. Any updates will be posted with an amendment date.

8. CONTACT US

For questions about this policy, contact:
Worker and Hive Bee Supply Inc.
#102 - 4215 72 Avenue SE
Calgary, Alberta, T2C 2G5
(403) 764-8177
📧 info@workerandhive.com
🌐 workerandhive.com